Refund Policy
Power Golf Carts wants to make sure all customers are happy with their purchase. If the E-Cart is completely unused and brand new in its original packaging and box, the buyer pays the return freight and a full refund will be issued.
If the E-Cart has been used, the buyer pays the return freight and must ship with original box, we will charge a handling fee of $100 plus a 15% restocking fee. If custom purchased the open box items and final sale items will not be refunded. These charges cover the fee for checking and restocking the returned product. Also included in the charge is the original shipping cost by Federal Express, UPS or Loomis Express and credit card processing charges charged by the credit card processing company on both the original debit charge and the subsequent credit payment.
Important Return Requirements
- A return authorization must be obtained from Power Golf Carts on any returns made
- Items must be returned within 30 days of purchase
- If it's more than 30 days from order date, no refund will be issued
- Original packaging and box required for returns
Items We Do Not Accept Returns For
- Hazardous materials
- Non-original parts
- Damaged items
- Flammable liquids or gases
- Custom purchased open box items
- Final sale items
Need Help?
Please get in touch if you have questions or concerns about your specific item. Please contact us via email or telephone prior to returning any product.